7Days Retun Available (From the date of product Dlivery)

Unboxing Video Requirement

To process any return or replacement request, customers must provide an unboxing video of the received product. This video is essential for verification purposes and to ensure a smooth claim process.

Guidelines for Unboxing and Replacement Claims:

To facilitate a hassle-free claim process, please follow these steps while unboxing your order:

1. Capture Parcel Condition: Take a clear image of the parcel from the top, ensuring the shipping label is visible. This helps verify the shipment details.
2. 360-Degree View: Record a 360-degree video of the parcel before opening to check for any signs of tampering.
3. Complete Unboxing: Unbox the package while ensuring all edges and components are visible to confirm the presence of all items.
4. Report Physical Damage: Any physical damage or missing items must be clearly recorded in the same unboxing video.
5. Single Continuous Clip: The unboxing video must be a single, unedited clip without any cuts or modifications.

For damage claims, only unboxing video evidence will be considered for verification and approval of the claim.

Open Box Delivery Policy
Open box delivery is not possible for third-party sellers. However, we guarantee that you will receive the exact item you ordered.

Return & Replacement Process

• If you receive a damaged, defective, or incorrect product, please share the unboxing video immediately with our customer support team.
• Upon verification, we will process the replacement as soon as possible.
• Refunds, if applicable, will be processed according to our refund policy guidelines.

Retargeting Out-of-Delivery Orders

Reasons for Non-Delivery Attempt (NDR):

1. Incorrect Address: Ensure updated address details are verified with the customer.
2. Customer Unavailability: Request a suitable time slot for reattempting delivery.
3. Order Refusal Due to Trust Issues: Address customer concerns and provide assurance.

Steps to Resolve NDR Orders:

1. Identify Out-of-Delivery Orders:
   • Check the delivery management system for orders marked as “undelivered” or “failed delivery.”
   • Categorize the reasons for non-delivery.
2. Communicate with Customers:
   • Notify customers via SMS, email, or call regarding the failed delivery.
   • Request updated delivery details and confirm the best delivery time.
3. Reattempt Delivery:
   • Schedule the delivery based on customer confirmation.
   • Prioritize undelivered orders in the next delivery cycle.

Please get in touch with our support team for further information.

By email: instoresshopping@gmail.com

By visiting this page on our website: https://instores.in/

By phone number: +91 97460 81600