FAQs
FAQs
Your order will usually be delivered within 3–7 business days, depending on your location. Delivery timelines may vary based on the shipping address, courier availability, holidays, or other external factors.
Once your order is shipped, we will:
Share your tracking ID so you can monitor the shipment in real time.
Send updates via WhatsApp and SMS to keep you informed at every stage—from dispatch to delivery.
Ensure safe packaging and reliable courier partners for a smooth delivery experience.
We are committed to making sure your order reaches you safely and on time.
Yes, absolutely! Once your order has been shipped, you will receive an email with your tracking number so you can follow your package in real time. In addition, we will also share the tracking details via WhatsApp and SMS for your convenience.
This way, you’ll always know the status of your delivery—right at your fingertips.
Absolutely! Returning a product and getting a refund is simple and hassle-free. If for any reason you are not satisfied with your purchase, you may return the item within 7 days of receiving it.
Once we receive and inspect the returned product, we will process your refund to the original payment method. You will also be notified via email, WhatsApp, or SMS once your refund has been initiated.
Our goal is to make sure your shopping experience remains smooth, safe, and worry-free.
You can easily reach our customer support team through multiple channels:
Email
Call
WhatsApp
Our support is available 24/7, ensuring that we’re always here to help you with your questions, concerns, or order updates.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.